This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
- Information you provide. Account details such as name, email address, password, billing information, profile data, and any content you submit through the Service (e.g., support requests, preferences, feedback).
- Usage information. Pages viewed, features used, actions taken, referring URLs, search queries within the Service, and timestamps.
- Device and log data. IP address, browser type and version, operating system, device identifiers, language, and crash reports.
- Cookies and similar technologies. Cookies, local storage, pixels, and SDKs used for authentication, preferences, analytics, and advertising. See the "Cookies" section below.
- Information from third parties. Data we receive from authentication providers, payment processors, analytics partners, and advertising platforms when you interact with our content on their services.
2. How We Use Information
- Provide, operate, maintain, and improve the Service.
- Create and manage your account and process payments.
- Personalize content, recommendations, and communications.
- Send transactional emails, security notifications, and (with your consent where required) marketing messages. You can unsubscribe from marketing emails at any time.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
- Analyze usage to develop new features and improve performance.
3. Legal Bases for Processing (EEA / UK)
If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases to process personal data:
- Contract — to deliver the Service you have requested.
- Legitimate interests — to operate, secure, and improve the Service, where not overridden by your rights.
- Consent — for non-essential cookies, marketing communications, and similar uses; you can withdraw consent at any time.
- Legal obligation — to comply with applicable laws.
4. How We Share Information
We share personal information only as described below:
- Service providers. Vendors that process data on our behalf for hosting, analytics, payments, email, customer support, and similar functions, under written confidentiality and security commitments.
- Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets.
- Legal and safety. When we believe disclosure is necessary to comply with law, enforce our agreements, or protect the rights, property, or safety of any person.
- With your direction. When you ask us to share information with a third-party integration or service.
We do not sell your personal information for money.
5. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and (where permitted) personalize ads. You can control cookies through your browser settings and, where available, through our in-product cookie preferences. Disabling some cookies may affect parts of the Service.
6. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to request a portable copy. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us through our support page.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. International Data Transfers
We may process and store information in countries other than your own. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.
10. Children
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Third-Party Links
Our Service may link to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above and, where appropriate, by additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
13. Contact
For privacy questions or to exercise your rights, please reach out through our support page.