A Flyozo Charge You Don't Recognise? How to Identify It

If you're looking at a Flyozo charge on your statement, here is the short version: it is a payment for a membership to our travel price-drop alert service. It is never a payment for a flight, a hotel, a package or a booking of any kind, because we are never in the travel transaction at all.

That distinction resolves most of the confusion on its own. Flyozo watches fares and hotel rates around the clock and tells you when prices drop. When you act on an alert, you book directly with the airline or the hotel, at the price they are showing, and they charge your card. Their charge appears separately, under their name. We don't sell tickets, don't hold money for travel, and don't take a cut of what you pay them. So if you're trying to match this line to a trip you booked, you won't — the trip is somewhere else on the statement.

What's left is a subscription. Below are the usual explanations, in rough order of how often they turn out to be the answer.

1. A renewal of a membership started earlier

This is the most common one by far, and it's the one that most often looks unfamiliar, because the amount can be different from the payment you remember.

A membership you started earlier renews, and months later that renewal can land looking unlike the number you have in mind. You see what you'll pay before you subscribe, but it's easy to lose track of once a trip is booked or set aside.

How to check: search your email inbox — including spam and promotions — for "Flyozo". If you find our emails there, the account is yours and the charge is explained.

2. Someone else on the card

Cards are shared. A partner, a parent, an adult child or a colleague may have signed up while planning a trip, using their own email address, on a card that bills to your statement.

How to check: think about the charge date against when anyone in the household was researching travel — a fare hunt for a holiday, a trip that got planned and then dropped. Then ask. If the account was opened under a different email address, you won't find anything in your own inbox, which is exactly why this one feels like a mystery.

3. A subscription you forgot you started

A price-drop service is easy to sign up for during an intense week of trip planning and easy to forget once the trip is booked or abandoned. Alerts arrive by email and push notification, so a full inbox or muted notifications can hide it for months.

How to check: search your inbox for our alert emails, not just the receipt. If you've been receiving deal alerts, the account is yours and active.

4. An added feature on the same account

Members can add features to an account — for example an additional, more specialised alert stream. Those additions bill separately and land as their own line, which can look like a duplicate charge when it isn't.

How to check: compare the amounts and dates on two nearby charges. If they're different amounts on the same or adjacent days, you're likely looking at a membership plus an addition rather than a double bill.

What to do next

Email [email protected]. Send it from the address the account was opened under if you can. If you don't know which address that is, that's fine — include:

• the date of the charge
• the amount and currency
• the last four digits of the card
• any name or email address that might be attached to the account

The team will look it up, tell you what the charge is, and sort out whatever you want done about it. Every inquiry gets a reply, though at busy times we can be under heavy load, so it may take a little longer to come back to you.

One piece of practical information, offered as information rather than as a request: contacting us is usually simpler than filing a bank dispute. A dispute is handled by your bank on its own timetable, and while it runs the account is locked, which means we can't cancel it, change it or resolve anything for you until the process finishes. An email lets us give you an answer and sort things out directly.

That said — if you genuinely do not recognise the charge, no one in your household recognises it, and you think your card details have been used by someone else, contact your bank. That's what card fraud reporting exists for and you should use it. Tell us too, so we can look at the account from our side, but don't let anything here slow you down on a suspected fraud report.

Cancelling

You can cancel at any time. There's more detail in how to cancel a Flyozo membership.

If you're still unsure who we are

That's a reasonable place to be if the first time you encountered our name was on a statement. Flyozo is a travel and lifestyle brand, built by a team with decades of experience in travel, and the alert service is the product this charge pays for. If you want the fuller picture before you decide anything, what Flyozo is and how it works explains the model end to end, and is Flyozo legit covers the trust questions directly. You can also just look at the homepage and see what the service does.

We can't tell you in advance what the exact text on your statement says — billing descriptors vary by bank and card network, and we'd rather not guess. Send us the charge details and we'll confirm it against our records instead.